Our furniture ships 16 weeks from the date of your order. Each piece is crafted with care and attention to detail to ensure the highest quality.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your delivery online.

Currently, we only ship within Australia. We are working on expanding our services and hope to offer international shipping in the near future.

Belle Vie want to ensure you are happy with your purchase. However, as all Belle Vie items are custom-made to your order specification, we cannot offer refunds on items purchased from us.  Please ensure you have carefully measured the areas you need to move these products through, before placing your order to avoid disappointment.

To keep your outdoor furniture looking its best, we recommend regular cleaning with mild soap and water. Avoid using harsh chemicals or abrasive cleaners. Cover your furniture when not in use to protect it from the elements.

Yes, we offer a range of customisation options for many of our pieces, including fabric choices, finishes, and configurations. Please contact our customer service team to discuss your specific needs.

Yes, all our furniture comes with a warranty to cover manufacturing defects. The warranty period varies by product. Please check the product details or contact our customer service team for more information.

You can reach our customer service team by email at concierge@belle-vie.com.au

Our team is available Monday to Friday, 9 AM to 5 PM AEST, to assist you with any queries or concerns.

If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the order is in production or has shipped.